Frequently Asked Questions | ADI Course

EasyADI.com contains answers to the most common questions Florida drivers have about attending an ADI course, but if you still can't find an answer to your question on our website, please contact us.

Our friendly and professional customer service staff have years of experience assisting ADI customers.

How much is the Advanced Driver Improvement course?

You can see the current course fee in the sign-up area in the top right corner of this page. If you find a lower advertised price, call us at 1-800-222-9199 and we will beat that price by 5%. Read our lowest price guarantee for more information.

How long is the ADI course?

Per Florida law, the ADI online course requires a minimum of 12 hours to complete. During each course hour you must take a 10-minute break, so the actual instructional time for the course is 10.5 hours. At the end of the first six hours, you will be forced to take a 24-hour break. After 24 hours, you may resume your course activity. This is a State requirement that applies to all online ADI courses.

There is no time limit on completing the course. You may take as much time as you need.

How do I pay for my ADI course?

Payment is required before you may begin the ADI course. We accept all major credit cards. When you submit your online payment to us, your payment information is encrypted for your security using DigiCert® technology.

How do I get my ADI certificate?

After you successfully complete the course, the American Safety Institute (our partner in offering this online ADI course) will deliver your Certificate of Completion when it suits your needs – and your deadlines.* Just choose your preferred delivery method during the initial course registration process. The delivery methods available for this course are listed below:

*Please be aware that it is your responsibility to determine the manner in which your completion is to be reported, the authority to whom you must report your completion, and the timeframe in which your completion must be reported. If you have any questions or would like to speak with a representative about certificate processing, please call 1-800-800-7121 (Mon - Fri, 9:00 AM - 6:00 PM EST, Saturday 8:30 AM - 4:00 PM EST).

Does the course have to be completed in one sitting?

No, you can spend as much time on the course as you wish. Because you receive a unique login name when you register for the course, you will be able to access the course from any computer that allows you to browse the Internet. Your course progress is updated automatically after you complete each page of the course, therefore you will be able to log out of the course at one computer and pick up where you left off at another computer. You can spend hours, days, or even weeks on the course, but please keep in mind that your certificate will need to be turned in to the appropriate authority by a certain date.

How is my enrollment letter delivered?

If you need to get your ADI course enrollment letter quickly so that you can apply for your hardship license, you can select the electronic delivery option when you register for this course. There is a small fee for this service, but you will be able to download and print your enrollment letter right away after you finish registration. If you do not choose this option, your enrollment letter will be mailed to you at no charge.

Is express shipment available?

Yes, express delivery of your certificate can be selected during registration. If you need to arrange for express delivery after registering, you can click on the "change shipping" button on your account page (this is the page you will be taken to first after logging into the course). If you need additional assistance requesting express delivery, please call ASI at 1-800-800-7121 (Mon - Fri, 9:00 AM - 6:00 PM EST, Saturday 8:30 AM - 4:00 PM EST).

What is your cancellation / refund policy?

If you have registered for the course shortly before your due date and you believe that you will not be able to complete the course in time, you might be able to obtain a date extension from the court. If this is an option that you had not already considered, please bear in mind that many courts do not advertise that they allow a grace period for completions, or that they might accept a certificate that is received after your due date as long as it has been postmarked before your due date.

If you wish to cancel your registration or inquire about a refund, please contact the customer service department at (863) 616-9894 (Mon - Fri, 9:00 AM - 5:00 PM EST).

What if I can't finish the ADI course before my court date?

We will do whatever we can to assist you in the timely completion of your course work. In some cases, you might be able to obtain a deadline extension from the court or other authority to which your completion must be reported. If you wish to obtain an extension, you should contact the court in which your case is recorded. If you contact the court and are unable to receive an extension, you can request express shipment of your certificate at registration or by calling 1-800-800-7121 (Mon - Fri, 9:00 AM - 6:00 PM EST, Saturday 8:30 AM - 4:00 PM EST).

Do I have to report my completion to DMV / the Court?

This depends on your reason for attending the ADI course. If you are taking the course for a suspended / revoked license, or because you are a habitual traffic offender, then your course provider will report your completion to DHSMV. However, if you are judge or court-ordered to attend the ADI course, you must turn your completion certificate in to the judge / court on or before your due date. If you need to speak with a representative about certificate processing, please call American Safety Institute at 1-800-800-7121 (Mon - Fri, 9:00 AM - 6:00 PM EST, Saturday 8:30 AM - 4:00 PM EST).

Can I change my registration information once I have begun the course?

Yes. After you log into the course you will be taken to an account summary page that has your name at the top of the page, the course for which you registered, and all of the registration information. Simply click on the "Edit Answers" button next to the registration data and you will be given the opportunity to make any necessary changes. If you are having any other problems, please contact customer support at (863) 616-9894 (Mon - Fri, 9:00 AM - 5:00 PM EST).

I lost my login name. How do I get it back?

When you register for the course, you will receive a login code. If you happen to lose or forget this information, please click on the login button at the top of the TicketSchool.com home page. You will see a box that says "I forgot my login." Enter your driver license number in this box and then click the "remind me" button. An e-mail containing your login information will be sent to you within a short while. If you did not provide us with your e-mail address when you registered, please contact us at (863) 616-9894 (Mon - Fri, 9:00 AM - 5:00 PM EST) for us to retrieve your information.

Who should attend an Advanced Driver Improvement (ADI) course?

The ADI course can be taken for a number of reasons as explained below.

The online course offered here will satisfy all of these requirements.

IMPORTANT: You cannot take an ADI course for a DUI offense! Do not sign up for this course if you need a DUI course instead.

Is this ADI course approved by the State of Florida / Florida courts?

Yes, this course is fully approved by the Florida DHSMV and is accepted by all Florida courts.

The course is not working and I need to speak to a live person.

Please contact the ASI customer support line at 1-800-800-7121 (Mon - Fri, 9:00 AM - 6:00 PM EST, Saturday 8:30 AM - 4:00 PM EST) with any problems that you have while you are taking the course.

I am being asked for a password but I was not given one.

If you were not asked to provide a password when you registered, but you are now being asked for a password, please enter your login code in both the user name and the password field. The same code will work for both fields.

Advanced Driver Improvement Main Page

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